Automation is and will continue to be one of the dominant technology trends..  We feel its effects in the commuter program and transportation industries through the use of bots. OneCommute is already taking advantage of these trends by offering customer service bots. The benefits of bots to commuters and commuter organizations are:

 

  1. 24/7 Customer Service – Often commuter have questions during non-work hours or after receiving an email.  Bots can automate the answering of FAQs and common customer service inquiries.
  2. Improved Service Response – Bots can act as the customer service gatekeepers and improve response time to common questions freeing up resources  

 

To learn more about OneCommute’s commute bot and call center solutions click the button below to schedule time.

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