Today, more businesses are taking advantage of artificial intelligence (AI) to automate and improve their customer and commuter relationship experience. Technologies, such as chatbots and AI-enabled communication, mean that around-the-clock interactions and customer service is now a reality. It’s a welcome one in a mobile-first world where people want access to information immediately and at the touch of a button. Businesses are interacting with their customers more, whether it’s through human-to-human interaction with an outreach team or an automatically generated email drip campaign based on algorithms for the best commute.
OneCommute is a leading provider of applications built for giving commuters an alternative way to commuting than driving alone. We have introduced OneCommute Commute Bot the only 24/7 application built on the Salesforce Einstein platform for commuters.